Feel free to contact our Care team again for further assistance, theyd be happy to help. You still have access to the platform until May 20th and will not receive more charges from us unless you decide to reactivate. We would have loved to hear from you before the end of your trial to help you avoid an unwanted subscription and charge. ********************** is a prepaid service and were very sorry that a refund is not due. Our system detects all cancellation attempts and it is not showing any before the renewal date. After your free trial, your paid subscription started on February 20th and you were charged with $296.94 for your first quarterly period with us. We have reviewed your case with the email address provided and see that you signed up to our Quarterly subscription per $296.94 every three months on February 12th. We apologize in advance about this experience. Please feel free to get back to our Care team if you come across any other questions, theyre always happy to help. We can confirm though that you still have access to your account until April 17th and you will not get more charges from us unless you decide to reactivate. This was also explained in the message our Care Supervisor sent to you after your case was escalated.
You mention you canceled your subscription on March 13th, however our system detects all cancellation attempts and it is not showing any for this account before the one our team performed on March 20th. We have reviewed your account with the email address provided and it shows you started a 7-day free trial on March 9th, and since no cancellation took place before the trial expiration, you were automatically enrolled into a paid subscription with us on March 17th and charged $105.98. Please allow 7 to 10 business days for the refund to process and feel free to contact our Care team if you have any other questions.īest *************************************** Team We will go ahead and terminate your subscription as well as issue a refund in full for the last charge as a courtesy back to your card ending in ****. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ************************************************** that customers agree to upon subscription. We have reviewed your account with the email address provided and it shows you started a 7-day free trial on March 28th, and since no cancellation took place before the trial expiration, you were automatically enrolled into a paid subscription with us on April 5th and charged $107.15.ĭuring the sign up process we try to be as transparent as possible with our customers.
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